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DELIVERY, CANCELLATION AND RETURN POLICY

1. GENERAL PROVISIONS

This policy governs the delivery, cancellation, and return processes for products and services purchased through cambridgeexams.com.tr.

The services and products offered may be in the following categories:

  • Exam services (Cambridge English exams)
  • Digital content (online materials, access codes, etc.)
  • Physical products (books, etc.)
  • Package (bundle) products

Purchase transactions can be made by individual users, as well as, in bulk through schools/institutions can also be carried out.

2. DELIVERY CONDITIONS

2.1. General Delivery Model (Delivery via School)

  • The products and services subject to the order are not directly to the end user (student/parent), but to the relevant Delivered through the school/institution.
  • In this scope, for the delivery to be considered complete, the product or service is sufficient to be forwarded to the school/institution.
  • The school/institution is responsible for the distribution of products and services to end-users.

2.2. Exam Services

  • Exam registrations are created and included in the relevant organization.
  • Exam information (date, time, center, etc.) through the school/institution communicated to the candidates or shared directly through the system.

2.3. Digital Products

Digital content can be delivered by the following methods:

  • In bulk to the school access/activation codes sending
  • Creation of final user accounts by the SELLER
  • Transmission of username/password information to the school

In these cases:

  • Digital product, is considered delivered when transmitted to the school or made accessible.
  • The SELLER is not responsible for the school not transmitting this information to the end-users.

2.4. Physical Products

  • Physical products, as specified in the order is sent in bulk to the school/institution address.
  • Delivery is considered complete when the school/institution receives the product.
  • The distribution process of school products to students is not the SELLER's responsibility.

3. CANCELLATION CONDITIONS

3.1. Exam Services

  • As exams are organizations held on specific dates, cancellations and changes are limited.
  • Requests;
    • Time remaining until the exam date
    • Cambridge rules
    • Operational planning
      within the framework.

3.2. Digital Products

  • Cancellation cannot be made after digital content is transmitted to the school or made accessible.

3.3. Physical Products

  • The order can be cancelled before it is shipped.
  • Cancellation requests after shipment are subject to the return procedure.

3.4. Package (Bundle) Sales

  • Packages are evaluated as a whole.
  • In case any service within the package content is used or delivered, the right of cancellation may be completely or partially lost.

4. RETURN CONDITIONS

4.1. Exam Services

  • Returns for exam services are only valid if:
    • Cancellation of the exam
    • Organizational changes
      is possible in cases such as.

4.2. Digital Products

  • The right of return expires upon delivery of digital content to the school or making it accessible.

4.3. Physical Products

  • Physical products, from the delivery date within 14 days , can be refunded under the following conditions:
    • Must be unused
    • Must be in undamaged and resalable condition
  • The return process is carried out by the party that placed the order (school or individual buyer).

4.4. Package (Bundle) Products

  • In case of individual return of products included in the package content:
    • Package discount will be cancelled
    • The refund amount is recalculated
  • The scope of refund may narrow or cease if digital content or exam service has been delivered.

5. REFUND PROCESS AND FEE REFUND

  • Refund requests must be submitted in writing.
  • In case of approved returns, the refund within 14 days done.
  • Payment will be made through the method used for the transaction.

6. LIMIT OF LIABILITY

  • THE SELLER, the products and services until delivery to the school/institution is responsible for the process.
  • The SELLER is not responsible for the distribution, notification, and access processes to be carried out by the school/institution to the end-users.

7. CONTACT

For your cancellation and refund requests:

  • Email: info ( @ ) cambridgeexams.com.tr